PMLL Episode 0025 Client Management Lessons Learned from the Dog Whisperer

The MP3 Podcast of the PMLessonLearned.com "Lessons Learned and PM Best Practices" conference call from 15Nov2007 is now available.

Topic: Client Relationship Management Lessons from the Dog Whisperer
Presented by John Jones, MBA, PMP and IBM Executive Certified Project Manager

Download or Listen to the MP3 of PMLessonsLearned.com Episode 0025
(if your computer doesn't support that link, then this Internet Archive link or this OurMedia link may work)

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Notes from the Conference Call:

Agenda:

* Introduction to call - Host Henry Will, PMP (henrywill4.com)
* Introduction of Panelists
* A few announcements (see below)
* Lessons Learned topic - "Client Relationship Management Lessons from the Dog Whisperer" Presented by John Jones, MBA, PMP and IBM Executive Certified Project Manager (see presentation file on our Yahoo site. Details below)
* Q&A
* Open session after stopping recording

John supplied a file for the call. It is located in the conference call folder of the files section of our Yahoo Group and it has the 15Nov2007 date on it.

http://finance.groups.yahoo.com/group/pmlessonslearned/files/Materials%\20for%20Conference%20Calls

John covered:
* The Dog Whisperer
* Clients are Not Friends
* Rehabilitating is Not about Fixing
* Practice Unwavering Leadership

Some points made:
* I am the Owner of my Client Relationship, and I ultimately determine the Success of my Project.
* Basic Truths about clients:
* Clients are not Friends
* Rehabilitating is not about Fixing
* Practice Unwavering Leadership
* Make it clear that you are willing to NEGOTIATE a reduced scope in order to reduce the price, but you will not accept terms that make the deal unprofitable
* Elements of Leadership
1. Education
2. Experience
3. Attitude

John Jones joined IBM in 2000 as a Project Manager after serving as an officer in the U.S. Navy. John managed a variety of projects in the Business Consulting Services branch of IBM for his first 4 years, joining Engineering & Technology Services in November 2003. After 2.5 years managing various hardware design projects, John assumed management responsibilities for the IBM Global Engineering Solutions Components PM team. John is an IBM Executive Certified Project Manager who was awarded the 2006 IBM PM Excellence Award. He received his B.S. from the U.S. Naval Academy and MBA from the University of Maryland.

Also mentioned on the call:
How would you like to go on a cruise with PMLessonsLearned.com members?
A bunch of us are going and we're going to have fun!
And, optionally, if you want, you can earn PDUs too!
The cruise is going from the NJ/NY area to Bermuda on May 17th 2008 for 5 nights. The costs are very competitive. We've already put a link on our website (on the left side) to point you to the information.

Please join us for a future conference call. We currently have several calls a month.

Join our Yahoo group for details, reminders of the calls, and information to help you in your PM Career.

Visit the website for details. PMLessonsLearned.com - It's all about Project Managers helping Project Managers and is open to all.